Frequently Asked Questions (FAQ)
Welcome to our FAQ page. Here you will find answers to some of the most common questions about our products and services. If you have a question that is not addressed here, please feel free to contact us at support@elderaidmobility.com.
General Questions
1. What types of products do you offer? We specialize in a wide range of health care products for the elderly, including mobility aids, daily living aids, safety equipment, and health and wellness products.
2. How can I place an order? You can place an order directly through our website by adding the desired products to your cart and proceeding to checkout. Alternatively, you can call our customer service team to place an order over the phone.
3. Do you offer international shipping? No, currently we do not offer international shipping countries outside of the United States and Canada. Shipping costs and delivery times will vary depending on the destination.
4. What payment methods do you accept? We accept major credit cards, PayPal, and other secure payment methods. All transactions are processed securely to ensure your information is protected.
Product-Specific Questions
5. How do I choose the right mobility aid? Choosing the right mobility aid depends on the individual’s specific needs and mobility level. Our product descriptions provide detailed information to help you make an informed decision. If you need further assistance, our customer service team is happy to help.
6. Are your products covered by insurance? Coverage for our products varies by insurance provider and policy. We recommend checking with your insurance company to determine if they will cover the cost of the products you need.
7. How do I know if a product is in stock? Product availability is indicated on our website. If a product is out of stock, you can sign up to be notified when it becomes available again.
Shipping and Returns
8. How long will it take to receive my order? Delivery times vary based on your location and the shipping method selected at checkout. We strive to process and ship orders as quickly as possible. You will receive a tracking number once your order has been shipped.
9. What is your return policy? We offer a 30-day return policy for most products. If you are not satisfied with your purchase, you can return it within 30 days of receipt for a refund or exchange. Please see our Return Policy page for more details.
10. How do I return a product? To return a product, please contact our customer service team to initiate the return process. Please see our Refund and Return Policy page for more information.
Customer Support
11. How can I contact customer service? You can reach our customer service team by phone at 1(307) 317 - 2527, by email at support@elderaidmobility.com, or through our website’s contact form. We are available from 9am-5pm EST to assist you with any questions or concerns.
12. Do you offer any warranties on your products? Yes, many of our products come with manufacturer warranties. Specific warranty information is provided on the product pages. If you have any questions about a warranty, please contact our customer service team.
13. Can I track my order? Yes, once your order has been shipped, you will receive a tracking number via email. You can use this number to track the status of your shipment online.
Additional Information
14. Do you offer any discounts or promotions? We periodically offer discounts and promotions on our products. To stay updated on our latest offers, sign up for our newsletter or follow us on social media.
15. How do I sign up for your newsletter? You can sign up for our newsletter by entering your email address in the subscription box at the bottom of our website. Our newsletter includes updates on new products, special offers, and helpful tips for elderly care.
If you have any other questions or need further assistance, please do not hesitate to contact us. We are here to help!